We had Brett come out to fix our computer a couple days ago. He arrived within the time window. He was very nice and friendly. We aren't very computer literate. He was able to explain the problem, fix it and show us how to avoid it in the future. It turns out we had a virus and they were able remove it and now we know what do next time. He also took the time to look at our laptop too. It only took around an hour so we still had time to do the rest of errands. I would recommend them if you need computer work and don't want to pay the outrageous amount that geek squad at Best Buy charges. Thanks for fixing our computer!