These guys continue to be as good as you can get to come to your home & fix whatever's wrong w/your PC...whether it broke by itself or you stupidly caused it. (I cause my own problems more times than not) While they still need to be paid/they are more than pleasant/knowledgeable & quick to fix problems. Even going so far as to teach us old/computer illiterates short cuts to fixing somethings ourselves...all the while being ever so diplomatic...