Have you ever had a computer problem and didn't know where to turn? Chances are you are not alone. Over 89.3% of households in America have a computer at home, and it is a safe bet that they have all had some computer trouble and needed to hire a computer repair service at some point. The problem is, with so many different computer repair companies out there, how do you find the reputable one that won't scam you? The computer repair service industry is rife with fraud and amateurs trying to pretend they can repair computers, when instead they just take your money and never fix your pc! There are some general rules to live by when hiring a computer repair service, and if you follow our suggestions, you will find someone reputable and worth hiring!
Google search their company name and look at their Google reviews. Are they stellar? Are people raving about them? If so, they may be a safe choice. If they have a poor rating, stay away! Chances are people are willing to tell about the horror story when they got scammed by the bad computer repair service, so be sure to look for them. Also check out their Yelp profile to read their Yelp reviews. Yelp reviews are quite hard to fake, so they should be trusted. Be sure to also see if they are accredited by the Better Business Bureau or BBB. Their BBB website will also have reviews on there, and those are heavily vetted. Lastly, check to see if they are listed on RipOffReport.
Does their website look like they are still in business? Do you get the feeling of wanting to hire them based on how their website looks? Technology is a FAST moving world, and you can bet a good and reputable computer repair service will have updated websites. If they are supposed to be tech experts and their website looks like it is from the 1990's, stay away!
Be sure to also read about their services and any About Us pages to get a feel for what kind of business they are. Do they have core values of customer service? They will list it if they do!
When calling, ask how quickly they can start on the repair. A good computer repair service will be able to start working on your computer or laptop within 24 hours. If they can't touch it for awhile, that means they don't have processes in place to quickly get computers fixed. The last thing you want is a computer repair company holding onto your precious laptop for a week or more!
Most computer repair services won't list their prices on their website, so you will most likely have to call to find out. Find out what they estimate the cost to repair your computer will be. Make sure this price makes sense, and be sure to do some shopping around. One computer repair company may charge $100, while another may charge $600! The phrase "you get what you pay for" makes sense most of the time, except for when scammers are plentiful(and the computer repair industry has lots of them!).
Ask your friends if they can recommend anyone. Chances are everyone has hired someone before, so be sure to ask around and get some word of mouth referrals. You can also ask on social media like Facebook and NextDoor. People will have varying success, but after asking enough people you can gauge out the bad computer repair services from the good ones!
There are lots of scam artists in the computer repair industry, so be sure to follow our guide and hire the best computer repair service out there. If you happen to be in Tucson, Mesa, or Scottsdale, we can help repair your PC or Mac.
Contact us today!